Wednesday, December 2, 2009

Duplicate Contacts on Blackberry Using Blackberry Enterprise/Professional

If a Blackberry isn't wiped out prior to configuring it for use on Blackberry Enterprise Services, then duplicate contact can appear, causing a frustrating need to delete the unwanted entries one by one.  Sometimes this can also occur if a user attempts to synchronize from the Blackberry Desktop Manager on their computer.  Two "Desktop" contact lists are shown on the device and one of them is configured for wireless synchronization.  You can't clear out an address book database on a BE blackberry because it's marked as read-only -- what do you do?

You reset the address book from the device, which completely clears the address book and repopulates it based on the Blackberry Enterprise Server information:

1.  On the Blackberry device, go to Contacts and open Options.
2.  Type:  rset (there isn't a field to type it in, just type it while Options is open.)
3.  Confirm that you want to wipe the contacts.

The address book will then appear blank, but will soon repopulate with the current contact information.

80 comments:

  1. Thank you very much for the information

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  2. Excellent tip, thanks!

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  3. outstanding. big help. thanks.

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  4. Excellent Help! Thanks.

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  5. Yes, it worked!!

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  6. This still leaves 2 Desktop Contacts lists though, doesn't it?

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  7. Genius! My useless helpdesk routed this to second level support and I solved it from google. This trick also works for the Calendar. Go into your calendar, options and type rset.

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  8. I dont know how to Thank you.... This is indeed the best solution for this problem...
    Additionally I had to delete the Service book responsible for GAL Sync.

    1. In the device options, click Advanced Options.
    2. Click Service Book.
    3. Highlight the service book - Desktop [ALP] or BlackBerry [ALP]*
    4. Click the trackwheel or menu button
    5. Click Delete.

    Once this is done, just follow you step to "RSET"..

    Now login to BB Server and right click on the user and re-send Service Book and it worked like a charm...
    Your'e awesome.. Thanks,

    Ratish

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  9. Thank you very much for such valuable information!

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  10. wow .... so many people use Apps to do this.. thankyou!!!

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  11. Great solution, thank you for posting this.

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  12. i did this and it deleted all my contacts.
    I am now re-syncing with gmail - where they are all stored. I am also not able to get Contacts Cleaner as it is not available in my country.

    I found that I can ckean up duplicates in gmail. But this is a tiresome thing I have to do regularly as bb keeps duplicating contacts.

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  13. Wow, it works perfectly. Thanks

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  14. Brill fix, thanks for the post!

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  15. My contact list did not repopulate. What do I do now?

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  16. i had my phone synced with an enterprise server and gmail. when i did this it even let me JUST wipe the gmail and keep my enterprise!! thanks!!!

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  17. Awesome info! Thanks a lot!

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  18. This solution Rocks!!!! Thanks guys!!

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  19. THANK YOU!!! I have been going crazy!

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  20. BEST ADVICE EVER!

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  21. sadly it didn't work for me.... wich is hard to believe that I'm the single one soul for whom it doesn't work.
    BB 9700 Dutch Vodafone BIS.
    Maybe due to the BIS in stead of BES config.
    Funny detail is when syncing with Blackberry Desktop Manager (mac) the entries in "Adresboek" (Dutch contact app from Apple) are not duplicate.
    Any one tips?

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  22. Thank You. Worked Great!

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  23. Exactly what I needed. Thanks!!

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  24. This solution worked also for me - now there're 2 contact lists, one empty. I'm trying to find a way to delete it. If I find a solution, I'll describe it here. Many thanks for the post!

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  25. Thank you very much!! This is exactly what I was looking for online.

    I hope this helps others as it did for me.

    Cheers!!

    -Z

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  26. Excellent!! This is exactly what I was looking for. Thank you so much!!

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  27. I have done this 2 times to the same Blackberry and the next day there are duplicates. Need more help.

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  28. mine wiped clean but didnt repopulate. how long should i wait? i removed battery 3 times already and nothing. plus when i try to do mobile back up it comes back as failed. plz help

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  29. thanks this worked worked ha ha

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  30. Did this and my 5130 contacts were deleted...but... Contact list did not repopulate..any suggestions?

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  31. Thank you...very much for the tips....

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  32. Works perfectly well.Thanks...

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  33. Wow, a "tip" that actually works! Do you realize how rare this is?

    Thank you, thank you, thank you! Now if we could just find a company with a Support staff that gets it and can deliver as well as you just did.

    Virtual bow and amen to you!

    Kurt at www.GrossInternational.com

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  34. Wow you really saved the day. I never would have figured out how to wipe out my contacts so I can start again THANKS

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  35. This is awesome. Thanks so much for the solution to this problem that was drivign me crazy.

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  36. This worked like magic - even our IT support staff appreciated this work-around.

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  37. simply awesome...

    duplicate contacts were removed in less than 2 mins.

    Thnks a LOT dude.

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  38. You are awesome, I just deleted my list of 12,000 contact supes! Was killing my phone's CPU

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  39. Duplicate contacts were driving me crazy. Thank you so much.

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  40. Worked great. Thanks.

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  41. Worked for me, but I forgot to take backup of my previous enterprise desktop and I lost the contacts which were in my previous outlook profile. So dont make the same mistake which I did

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  42. a million thanks to you!!!!!

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  43. deleting contacts one by one made me crazy....

    THANK YOU SO MUCH FOR THIS AWESOME TIP!!!

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  44. Brilliant thanks mate!

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  45. Thank you very much! Your tip let me wipe out my 'ghost desktop' set of contacts and the annoying duplicates from my gmail and yahoo contact synch

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  46. thank you. really great tip

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  47. you, my friend, are a stud --

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  48. Thank you so much for very useful solution and information.... :)

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  49. Thanks it works as u said..

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  50. It worked as explained, Thanks. Vinny (Miami)

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  51. brilliant! solved my problem.

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  52. excellent! Thank you very Much!

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  53. Tried it in the new os7 on my bold 9900 and it worked like a charm. Got rid of the extra desktop contact list in 5 seconds! After it deletes the list it asked to sync from server again. Remember too select NO :)

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  54. Loved the solution.. Worked like butter! Thank you!
    Haresh

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  55. EXCELLENT !!! thanks a lot!

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  56. Amazing.....Thank You!

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  57. This is amazing stuff. Infact, I had same problem with calender. I tried same steps for Calender - that also worked like a champ. No more duplicates.

    WoW. One of the simplest & excellent solutions I got on web :) Thanks.

    -Raj

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  58. Thanks a million.....

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  59. thank you so much. really usefull

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  60. You are great! It totally worked! Thank you soooo much!!!!

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  61. wonderful tip worked on BB9000.... many thanks

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  62. Dude.. U are a star..

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  63. TERIMA KASIH, THANK YOU !!!

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  64. Worked like a charm - THANKS!

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  65. amazing! Thanks Lots lots lots

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  66. THANKS!THANKS!THANKS!THANKS!THANKS!THANKS!

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  67. Big thanks, finally I have got rid of my duplicate contacts!!

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  68. Hey I'm not on a professional enterprise server, how can I delete duplicate contacts automatically?

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  69. worked on the BB Bold... best solution i could find on the web... beats solutions posted in RIM's KB site.

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  70. Works great thanks !

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  71. I was struggling until I came across your tip, it was super fast & easy! Worked really well. Thanx a million:)

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