Wednesday, December 2, 2009

Duplicate Contacts on Blackberry Using Blackberry Enterprise/Professional

If a Blackberry isn't wiped out prior to configuring it for use on Blackberry Enterprise Services, then duplicate contact can appear, causing a frustrating need to delete the unwanted entries one by one.  Sometimes this can also occur if a user attempts to synchronize from the Blackberry Desktop Manager on their computer.  Two "Desktop" contact lists are shown on the device and one of them is configured for wireless synchronization.  You can't clear out an address book database on a BE blackberry because it's marked as read-only -- what do you do?

You reset the address book from the device, which completely clears the address book and repopulates it based on the Blackberry Enterprise Server information:

1.  On the Blackberry device, go to Contacts and open Options.
2.  Type:  rset (there isn't a field to type it in, just type it while Options is open.)
3.  Confirm that you want to wipe the contacts.

The address book will then appear blank, but will soon repopulate with the current contact information.
at 10:12 AM
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80 comments:

  1. AnonymousJanuary 18, 2010 at 1:13 PM

    Thank you very much for the information

    ReplyDelete
  2. AnonymousFebruary 1, 2010 at 11:10 AM

    Excellent tip, thanks!

    ReplyDelete
  3. JAJAFebruary 24, 2010 at 2:10 PM

    Ja Ja. Its good.

    ReplyDelete
  4. AnonymousMarch 4, 2010 at 6:40 AM

    outstanding. big help. thanks.

    ReplyDelete
  5. AnonymousMarch 30, 2010 at 12:19 AM

    Great! Thanks

    ReplyDelete
  6. AnonymousMarch 30, 2010 at 1:38 PM

    Excellent Help! Thanks.

    ReplyDelete
  7. AnonymousApril 9, 2010 at 2:11 PM

    Yes, it worked!!

    ReplyDelete
  8. AnonymousApril 14, 2010 at 7:25 AM

    This still leaves 2 Desktop Contacts lists though, doesn't it?

    ReplyDelete
  9. AnonymousApril 23, 2010 at 6:39 AM

    Genius! My useless helpdesk routed this to second level support and I solved it from google. This trick also works for the Calendar. Go into your calendar, options and type rset.

    ReplyDelete
  10. iPhoneUnlockApril 26, 2010 at 9:25 PM

    I dont know how to Thank you.... This is indeed the best solution for this problem...
    Additionally I had to delete the Service book responsible for GAL Sync.

    1. In the device options, click Advanced Options.
    2. Click Service Book.
    3. Highlight the service book - Desktop [ALP] or BlackBerry [ALP]*
    4. Click the trackwheel or menu button
    5. Click Delete.

    Once this is done, just follow you step to "RSET"..

    Now login to BB Server and right click on the user and re-send Service Book and it worked like a charm...
    Your'e awesome.. Thanks,

    Ratish

    ReplyDelete
  11. AnonymousMay 8, 2010 at 9:42 PM

    Thank you very much for such valuable information!

    ReplyDelete
  12. AnonymousMay 27, 2010 at 10:33 PM

    wow .... so many people use Apps to do this.. thankyou!!!

    ReplyDelete
  13. AnonymousMay 30, 2010 at 8:11 AM

    Great solution, thank you for posting this.

    ReplyDelete
  14. AnonymousJuly 6, 2010 at 3:00 AM

    i did this and it deleted all my contacts.
    I am now re-syncing with gmail - where they are all stored. I am also not able to get Contacts Cleaner as it is not available in my country.

    I found that I can ckean up duplicates in gmail. But this is a tiresome thing I have to do regularly as bb keeps duplicating contacts.

    ReplyDelete
  15. AnonymousJuly 13, 2010 at 5:18 AM

    Wow, it works perfectly. Thanks

    ReplyDelete
  16. AnonymousJuly 13, 2010 at 6:02 AM

    Brill fix, thanks for the post!

    ReplyDelete
  17. AnonymousJuly 16, 2010 at 9:41 AM

    My contact list did not repopulate. What do I do now?

    ReplyDelete
  18. the conciergeJuly 23, 2010 at 7:18 AM

    i had my phone synced with an enterprise server and gmail. when i did this it even let me JUST wipe the gmail and keep my enterprise!! thanks!!!

    ReplyDelete
  19. UnknownJuly 29, 2010 at 5:47 AM

    thanks a lot.

    ReplyDelete
  20. AnonymousJuly 29, 2010 at 2:35 PM

    Awesome info! Thanks a lot!

    ReplyDelete
  21. AnonymousJuly 30, 2010 at 11:22 AM

    This solution Rocks!!!! Thanks guys!!

    ReplyDelete
  22. AnonymousAugust 3, 2010 at 5:29 AM

    THANK YOU!!! I have been going crazy!

    ReplyDelete
  23. AnonymousAugust 5, 2010 at 4:20 PM

    BEST ADVICE EVER!

    ReplyDelete
  24. IvarAugust 16, 2010 at 3:27 PM

    sadly it didn't work for me.... wich is hard to believe that I'm the single one soul for whom it doesn't work.
    BB 9700 Dutch Vodafone BIS.
    Maybe due to the BIS in stead of BES config.
    Funny detail is when syncing with Blackberry Desktop Manager (mac) the entries in "Adresboek" (Dutch contact app from Apple) are not duplicate.
    Any one tips?

    ReplyDelete
  25. AnonymousAugust 26, 2010 at 8:08 AM

    Thank You. Worked Great!

    ReplyDelete
  26. UnknownSeptember 4, 2010 at 7:04 AM

    Thanks..works wonders...

    ReplyDelete
  27. AnonymousSeptember 9, 2010 at 9:52 AM

    Exactly what I needed. Thanks!!

    ReplyDelete
  28. Luca FasoloSeptember 14, 2010 at 4:14 AM

    This solution worked also for me - now there're 2 contact lists, one empty. I'm trying to find a way to delete it. If I find a solution, I'll describe it here. Many thanks for the post!

    ReplyDelete
  29. AnonymousSeptember 16, 2010 at 12:24 AM

    Thank you very much!! This is exactly what I was looking for online.

    I hope this helps others as it did for me.

    Cheers!!

    -Z

    ReplyDelete
  30. AnonymousSeptember 19, 2010 at 7:02 PM

    Excellent!! This is exactly what I was looking for. Thank you so much!!

    ReplyDelete
  31. AnonymousSeptember 24, 2010 at 12:26 PM

    I have done this 2 times to the same Blackberry and the next day there are duplicates. Need more help.

    ReplyDelete
  32. AnonymousOctober 5, 2010 at 11:37 PM

    mine wiped clean but didnt repopulate. how long should i wait? i removed battery 3 times already and nothing. plus when i try to do mobile back up it comes back as failed. plz help

    ReplyDelete
  33. AnonymousNovember 21, 2010 at 12:05 PM

    thanks this worked worked ha ha

    ReplyDelete
  34. AnonymousNovember 25, 2010 at 2:49 PM

    Did this and my 5130 contacts were deleted...but... Contact list did not repopulate..any suggestions?

    ReplyDelete
  35. AnonymousNovember 29, 2010 at 5:58 AM

    Thank you...very much for the tips....

    ReplyDelete
  36. AnonymousDecember 7, 2010 at 2:25 PM

    Works perfectly well.Thanks...

    ReplyDelete
  37. Kurt GrossDecember 8, 2010 at 1:57 PM

    Wow, a "tip" that actually works! Do you realize how rare this is?

    Thank you, thank you, thank you! Now if we could just find a company with a Support staff that gets it and can deliver as well as you just did.

    Virtual bow and amen to you!

    Kurt at www.GrossInternational.com

    ReplyDelete
  38. UnknownJanuary 7, 2011 at 9:03 PM

    Wow you really saved the day. I never would have figured out how to wipe out my contacts so I can start again THANKS

    ReplyDelete
  39. AnonymousFebruary 11, 2011 at 7:53 PM

    This is awesome. Thanks so much for the solution to this problem that was drivign me crazy.

    ReplyDelete
  40. AnonymousFebruary 14, 2011 at 12:57 AM

    This worked like magic - even our IT support staff appreciated this work-around.

    ReplyDelete
  41. KrishMarch 7, 2011 at 12:52 AM

    simply awesome...

    duplicate contacts were removed in less than 2 mins.

    Thnks a LOT dude.

    ReplyDelete
  42. Jesse ZApril 15, 2011 at 9:50 AM

    You are awesome, I just deleted my list of 12,000 contact supes! Was killing my phone's CPU

    ReplyDelete
  43. AnonymousApril 20, 2011 at 1:52 PM

    Duplicate contacts were driving me crazy. Thank you so much.

    ReplyDelete
  44. AnonymousApril 27, 2011 at 9:55 AM

    Worked great. Thanks.

    ReplyDelete
  45. adnanMay 9, 2011 at 11:07 PM

    Worked for me, but I forgot to take backup of my previous enterprise desktop and I lost the contacts which were in my previous outlook profile. So dont make the same mistake which I did

    ReplyDelete
  46. AnonymousMay 11, 2011 at 4:39 PM

    a million thanks to you!!!!!

    ReplyDelete
  47. AnonymousMay 11, 2011 at 4:42 PM

    deleting contacts one by one made me crazy....

    THANK YOU SO MUCH FOR THIS AWESOME TIP!!!

    ReplyDelete
  48. AnonymousMay 12, 2011 at 12:23 PM

    Brilliant thanks mate!

    ReplyDelete
  49. JakeMay 20, 2011 at 5:46 AM

    Thank you very much! Your tip let me wipe out my 'ghost desktop' set of contacts and the annoying duplicates from my gmail and yahoo contact synch

    ReplyDelete
  50. AnonymousJuly 21, 2011 at 7:20 AM

    thank you. really great tip

    ReplyDelete
  51. AnonymousJuly 29, 2011 at 1:33 PM

    you, my friend, are a stud --

    ReplyDelete
  52. mickeysmindAugust 2, 2011 at 11:25 PM

    What if i dont have enterprise?

    ReplyDelete
  53. AnonymousAugust 3, 2011 at 2:34 AM

    Thank you so much for very useful solution and information.... :)

    ReplyDelete
  54. AnonymousAugust 7, 2011 at 2:23 AM

    Thanks it works as u said..

    ReplyDelete
  55. dickypeweAugust 7, 2011 at 9:17 AM

    how about with 9105 multi tap

    ReplyDelete
  56. AnonymousSeptember 7, 2011 at 4:47 AM

    It worked as explained, Thanks. Vinny (Miami)

    ReplyDelete
  57. amitSeptember 13, 2011 at 11:35 AM

    brilliant! solved my problem.

    ReplyDelete
  58. AnonymousSeptember 16, 2011 at 12:40 PM

    excellent! Thank you very Much!

    ReplyDelete
  59. Ady POctober 23, 2011 at 7:47 PM

    Simply genius, thanks!

    ReplyDelete
  60. AnonymousNovember 19, 2011 at 9:21 PM

    Tried it in the new os7 on my bold 9900 and it worked like a charm. Got rid of the extra desktop contact list in 5 seconds! After it deletes the list it asked to sync from server again. Remember too select NO :)

    ReplyDelete
  61. HareshNovember 28, 2011 at 4:03 AM

    Loved the solution.. Worked like butter! Thank you!
    Haresh

    ReplyDelete
  62. AnonymousDecember 12, 2011 at 10:32 AM

    EXCELLENT !!! thanks a lot!

    ReplyDelete
  63. AnonymousJanuary 13, 2012 at 10:56 PM

    Amazing.....Thank You!

    ReplyDelete
  64. RajFebruary 1, 2012 at 3:47 PM

    This is amazing stuff. Infact, I had same problem with calender. I tried same steps for Calender - that also worked like a champ. No more duplicates.

    WoW. One of the simplest & excellent solutions I got on web :) Thanks.

    -Raj

    ReplyDelete
  65. AnonymousMarch 14, 2012 at 11:08 PM

    Thanks a million.....

    ReplyDelete
  66. irelMay 3, 2012 at 12:25 AM

    thank you so much. really usefull

    ReplyDelete
  67. RakelMay 13, 2012 at 2:18 PM

    You are great! It totally worked! Thank you soooo much!!!!

    ReplyDelete
  68. AnonymousJune 15, 2012 at 7:52 AM

    wonderful tip worked on BB9000.... many thanks

    ReplyDelete
  69. AnonymousJune 28, 2012 at 11:17 PM

    Dude.. U are a star..

    ReplyDelete
  70. AnonymousAugust 9, 2012 at 4:02 PM

    TERIMA KASIH, THANK YOU !!!

    ReplyDelete
  71. AnonymousOctober 30, 2012 at 4:19 AM

    Worked like a charm - THANKS!

    ReplyDelete
  72. AnonymousJanuary 1, 2013 at 3:02 PM

    amazing! Thanks Lots lots lots

    ReplyDelete
  73. AnonymousFebruary 2, 2013 at 3:05 AM

    THANKS!THANKS!THANKS!THANKS!THANKS!THANKS!

    ReplyDelete
  74. UnknownMay 8, 2013 at 10:04 AM

    Big thanks, finally I have got rid of my duplicate contacts!!

    ReplyDelete
  75. dmMay 20, 2013 at 7:29 PM

    thanks a lottttt...!!!

    ReplyDelete
  76. ShwetambariMay 27, 2013 at 3:36 AM

    Hey I'm not on a professional enterprise server, how can I delete duplicate contacts automatically?

    ReplyDelete
  77. StanleySeptember 8, 2013 at 1:46 PM

    worked on the BB Bold... best solution i could find on the web... beats solutions posted in RIM's KB site.

    ReplyDelete
  78. AnonymousOctober 7, 2013 at 1:09 PM

    Works great thanks !

    ReplyDelete
  79. AnonymousMay 25, 2014 at 12:39 PM

    I was struggling until I came across your tip, it was super fast & easy! Worked really well. Thanx a million:)

    ReplyDelete

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