Wednesday, December 2, 2009

Duplicate Contacts on Blackberry Using Blackberry Enterprise/Professional

If a Blackberry isn't wiped out prior to configuring it for use on Blackberry Enterprise Services, then duplicate contact can appear, causing a frustrating need to delete the unwanted entries one by one.  Sometimes this can also occur if a user attempts to synchronize from the Blackberry Desktop Manager on their computer.  Two "Desktop" contact lists are shown on the device and one of them is configured for wireless synchronization.  You can't clear out an address book database on a BE blackberry because it's marked as read-only -- what do you do?

You reset the address book from the device, which completely clears the address book and repopulates it based on the Blackberry Enterprise Server information:

1.  On the Blackberry device, go to Contacts and open Options.
2.  Type:  rset (there isn't a field to type it in, just type it while Options is open.)
3.  Confirm that you want to wipe the contacts.

The address book will then appear blank, but will soon repopulate with the current contact information.

81 comments:

  1. Thank you very much for the information

    ReplyDelete
  2. Excellent tip, thanks!

    ReplyDelete
  3. outstanding. big help. thanks.

    ReplyDelete
  4. Excellent Help! Thanks.

    ReplyDelete
  5. Yes, it worked!!

    ReplyDelete
  6. This still leaves 2 Desktop Contacts lists though, doesn't it?

    ReplyDelete
  7. Genius! My useless helpdesk routed this to second level support and I solved it from google. This trick also works for the Calendar. Go into your calendar, options and type rset.

    ReplyDelete
  8. I dont know how to Thank you.... This is indeed the best solution for this problem...
    Additionally I had to delete the Service book responsible for GAL Sync.

    1. In the device options, click Advanced Options.
    2. Click Service Book.
    3. Highlight the service book - Desktop [ALP] or BlackBerry [ALP]*
    4. Click the trackwheel or menu button
    5. Click Delete.

    Once this is done, just follow you step to "RSET"..

    Now login to BB Server and right click on the user and re-send Service Book and it worked like a charm...
    Your'e awesome.. Thanks,

    Ratish

    ReplyDelete
  9. Thank you very much for such valuable information!

    ReplyDelete
  10. wow .... so many people use Apps to do this.. thankyou!!!

    ReplyDelete
  11. Great solution, thank you for posting this.

    ReplyDelete
  12. i did this and it deleted all my contacts.
    I am now re-syncing with gmail - where they are all stored. I am also not able to get Contacts Cleaner as it is not available in my country.

    I found that I can ckean up duplicates in gmail. But this is a tiresome thing I have to do regularly as bb keeps duplicating contacts.

    ReplyDelete
  13. Wow, it works perfectly. Thanks

    ReplyDelete
  14. Brill fix, thanks for the post!

    ReplyDelete
  15. My contact list did not repopulate. What do I do now?

    ReplyDelete
  16. i had my phone synced with an enterprise server and gmail. when i did this it even let me JUST wipe the gmail and keep my enterprise!! thanks!!!

    ReplyDelete
  17. Awesome info! Thanks a lot!

    ReplyDelete
  18. This solution Rocks!!!! Thanks guys!!

    ReplyDelete
  19. THANK YOU!!! I have been going crazy!

    ReplyDelete
  20. BEST ADVICE EVER!

    ReplyDelete
  21. sadly it didn't work for me.... wich is hard to believe that I'm the single one soul for whom it doesn't work.
    BB 9700 Dutch Vodafone BIS.
    Maybe due to the BIS in stead of BES config.
    Funny detail is when syncing with Blackberry Desktop Manager (mac) the entries in "Adresboek" (Dutch contact app from Apple) are not duplicate.
    Any one tips?

    ReplyDelete
  22. Thank You. Worked Great!

    ReplyDelete
  23. Exactly what I needed. Thanks!!

    ReplyDelete
  24. This solution worked also for me - now there're 2 contact lists, one empty. I'm trying to find a way to delete it. If I find a solution, I'll describe it here. Many thanks for the post!

    ReplyDelete
  25. Thank you very much!! This is exactly what I was looking for online.

    I hope this helps others as it did for me.

    Cheers!!

    -Z

    ReplyDelete
  26. Excellent!! This is exactly what I was looking for. Thank you so much!!

    ReplyDelete
  27. I have done this 2 times to the same Blackberry and the next day there are duplicates. Need more help.

    ReplyDelete
  28. mine wiped clean but didnt repopulate. how long should i wait? i removed battery 3 times already and nothing. plus when i try to do mobile back up it comes back as failed. plz help

    ReplyDelete
  29. thanks this worked worked ha ha

    ReplyDelete
  30. Did this and my 5130 contacts were deleted...but... Contact list did not repopulate..any suggestions?

    ReplyDelete
  31. Thank you...very much for the tips....

    ReplyDelete
  32. Works perfectly well.Thanks...

    ReplyDelete
  33. Wow, a "tip" that actually works! Do you realize how rare this is?

    Thank you, thank you, thank you! Now if we could just find a company with a Support staff that gets it and can deliver as well as you just did.

    Virtual bow and amen to you!

    Kurt at www.GrossInternational.com

    ReplyDelete
  34. Wow you really saved the day. I never would have figured out how to wipe out my contacts so I can start again THANKS

    ReplyDelete
  35. This is awesome. Thanks so much for the solution to this problem that was drivign me crazy.

    ReplyDelete
  36. This worked like magic - even our IT support staff appreciated this work-around.

    ReplyDelete
  37. simply awesome...

    duplicate contacts were removed in less than 2 mins.

    Thnks a LOT dude.

    ReplyDelete
  38. You are awesome, I just deleted my list of 12,000 contact supes! Was killing my phone's CPU

    ReplyDelete
  39. Duplicate contacts were driving me crazy. Thank you so much.

    ReplyDelete
  40. Worked great. Thanks.

    ReplyDelete
  41. Worked for me, but I forgot to take backup of my previous enterprise desktop and I lost the contacts which were in my previous outlook profile. So dont make the same mistake which I did

    ReplyDelete
  42. a million thanks to you!!!!!

    ReplyDelete
  43. deleting contacts one by one made me crazy....

    THANK YOU SO MUCH FOR THIS AWESOME TIP!!!

    ReplyDelete
  44. Brilliant thanks mate!

    ReplyDelete
  45. Thank you very much! Your tip let me wipe out my 'ghost desktop' set of contacts and the annoying duplicates from my gmail and yahoo contact synch

    ReplyDelete
  46. thank you. really great tip

    ReplyDelete
  47. you, my friend, are a stud --

    ReplyDelete
  48. Thank you so much for very useful solution and information.... :)

    ReplyDelete
  49. Thanks it works as u said..

    ReplyDelete
  50. HI KSL,

    Am not sure you came across my issue which is:
    Am having 2 Contact list configured with my BB
    1st is outlook and the 2nd is Google, now i followed your instruction and cleared up my contact lists, but unfortunately after repopulating i can see duplicates.
    FYI I made sure that a contact available in one contact list [i.e. Outlook] is in the other [i.e. Google] but some how due to BB synchronization its updating each contact list with similar info, BTW am using Googly Sync which requires "Allow Duplicate to be enabled"

    What do you suggest me ???

    Thank you

    ReplyDelete
  51. It worked as explained, Thanks. Vinny (Miami)

    ReplyDelete
  52. brilliant! solved my problem.

    ReplyDelete
  53. excellent! Thank you very Much!

    ReplyDelete
  54. Tried it in the new os7 on my bold 9900 and it worked like a charm. Got rid of the extra desktop contact list in 5 seconds! After it deletes the list it asked to sync from server again. Remember too select NO :)

    ReplyDelete
  55. Loved the solution.. Worked like butter! Thank you!
    Haresh

    ReplyDelete
  56. EXCELLENT !!! thanks a lot!

    ReplyDelete
  57. Amazing.....Thank You!

    ReplyDelete
  58. This is amazing stuff. Infact, I had same problem with calender. I tried same steps for Calender - that also worked like a champ. No more duplicates.

    WoW. One of the simplest & excellent solutions I got on web :) Thanks.

    -Raj

    ReplyDelete
  59. Thanks a million.....

    ReplyDelete
  60. thank you so much. really usefull

    ReplyDelete
  61. You are great! It totally worked! Thank you soooo much!!!!

    ReplyDelete
  62. wonderful tip worked on BB9000.... many thanks

    ReplyDelete
  63. Dude.. U are a star..

    ReplyDelete
  64. TERIMA KASIH, THANK YOU !!!

    ReplyDelete
  65. Worked like a charm - THANKS!

    ReplyDelete
  66. amazing! Thanks Lots lots lots

    ReplyDelete
  67. THANKS!THANKS!THANKS!THANKS!THANKS!THANKS!

    ReplyDelete
  68. Big thanks, finally I have got rid of my duplicate contacts!!

    ReplyDelete
  69. Hey I'm not on a professional enterprise server, how can I delete duplicate contacts automatically?

    ReplyDelete
  70. worked on the BB Bold... best solution i could find on the web... beats solutions posted in RIM's KB site.

    ReplyDelete
  71. Works great thanks !

    ReplyDelete
  72. I was struggling until I came across your tip, it was super fast & easy! Worked really well. Thanx a million:)

    ReplyDelete