Tuesday, December 29, 2009

Blackberry Won't Turn On

I've seen it several times:  a user's Blackberry stays powered off with a black screen.  This likely happened after you disconnected your phone in the middle of an update.  The only indication of life is the blinking red light in the corner.  Nothing seems to wake it up and the Desktop Manager doesn't recognize that anything is connected.  What do you do?


1)  Make sure you have Blackberry's Desktop Manager installed.
2)  Go to Start > Run and copy and paste the following line exactly (meaning with the quotation marks):

"c:\program files\common files\research in motion\apploader\loader.exe" /nojvm

3)  The Application Loader Wizard will appear -- click "Next."
4)  In the "Connection:" drop-down menu, you should see "USB-PIN: UNKNOWN".  Click the "Next" button.
5)  You should then see a list of applications ready to be installed for your Blackberry.  Hit Next and Finish and you are well on your way to getting your Blackberry back to life. Congrats!  Just don't disconnect anything and let the lengthy process finish completely.

NOTE:  If you do not see a list of applications mentioned in step 5 and instead see the message "The Blackberry Desktop Software does not have Blackberry Device Software for the device that you have connected to the computer.  Contact your wireless service provider or system administrator," then you must download Blackberry's Operating System for your carrier and device.  Just select the appropriate carrier and network type, select your Blackberry model from the list and download the latest version.  Install this download and follow the above steps again and you should be on the right path.


  1. I am on a trip away from my computer and my usb cable and my Blackberry Curve 8310 is black screen no blinking red light now what do i do?

  2. I did it all and it has absolutely nothing coming up in applications. What do I do now?

  3. Do you know how to fix this on the Mac

  4. get a universal charger ( this chargers that u put r battery in) charge untill the full LED is green and put the battery back into ur phone. the uni charger is very cheap.

  5. list haas nothing in it any adv for me??

  6. connection does not have anything in it
    any other advice

  7. So what`s the fix for my black screen, just cut out prior to making a call, no red light, only sign of life are the answer, end call & menu buttons flashing simultaneously every 2 seconds ?